SMS Privacy Policy

Last Updated: January 15, 2025

1. Information We Collect

For SMS messaging services, we collect and store:

• Your mobile phone number
• Your opt-in/opt-out status and preferences
• Message delivery status and timestamps
• Message content (verification codes, security alerts)

2. How We Use Your Information

We use your phone number and SMS data solely for:

• Sending password reset verification codes
• Sending two-factor authentication codes
• Delivering account security alerts
• Providing account-related notifications
• Processing opt-out and help requests

3. Data Sharing and Disclosure

We do not sell, rent, or share your phone number with third parties for marketing purposes. We may share your phone number with our SMS service provider (Telnyx) solely for the purpose of delivering SMS messages. Our service provider is contractually obligated to protect your information and use it only for message delivery.

4. Data Security

We implement industry-standard security measures to protect your phone number and SMS data, including encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your phone number and SMS preferences for as long as your account is active. If you opt-out of SMS messages, we retain your opt-out status to ensure we do not send you messages in the future. You can request deletion of your SMS data by contacting us.

6. Your Rights and Choices

You have the right to:

• Opt-out of SMS messages at any time by replying STOP
• Request access to your SMS data
• Request correction of your phone number
• Request deletion of your SMS data
• Opt back in to receive SMS messages

7. Third-Party Services

We use Telnyx as our SMS service provider. When you receive SMS messages, your phone number and message content are processed by Telnyx in accordance with their privacy policy. We recommend reviewing Telnyx’s privacy policy for information about their data practices.

8. Children’s Privacy

Our SMS services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date. Your continued use of SMS services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this SMS Privacy Policy or to exercise your rights, contact us:

• Website: www.imaxinsurance.com
• Phone: (786) 441-8985 or (305) 519-3317
• Email: privacy@imaxinsurance.com